PARSED CONTENT

The site contactcentresasia.iqpc.sg states the following, "Pre-Conference Workshop and DHL Site Tour 13 March 2017." I noticed that the webpage said " Main Conference 14 and 15 March 2017." They also stated " CEM Focus Day 16 March 2017. Register by Friday, 20th January 2017 to Save up to US400! Main Conference Day One. Pre-Conference Workshop and DHL Site Tour. Driving Contact Centre Transformation through Digitisation, Innovation and Exceptional Customer Experience. Will showcase digital transformation opportunities and highlight the latest technology and." The meta header had Social media for customer experience as the first keyword. This keyword was followed by Implementing and managing social media, Negative feedback on social media, and Reduce contact centre operations cost which isn't as urgent as Social media for customer experience. The other words the site used was Interact with customers. Multi-channel is also included but will not be viewed by web engines.